Bilingual Customer Service Specialist (Public Trust)

CGS Federal (Contact Government Services); United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Dependent Care

Commuter

Paid Time Off and Holidays

Job summary

CGS Federal (Contact Government Services) seeks a Customer Service Representative in the United States to support a federal agency initiative. The role requires responding to public inquiries via calls and emails, using SOPs and a knowledge base, and documenting interactions in the database.

We offer growth opportunities and a comprehensive benefits package. Ideal candidates will be fluent in English and/or Spanish, hold a HS diploma or GED, and be able to obtain a Public Trust clearance after a

Qualifications

• Fully fluent in English and/or Spanish (both written and verbal).
• High School diploma or GED certificate.
• Ability to obtain a Public Trust Security clearance, including a credit check and background investigation.

Responsibilities

• Reply to calls and emails from the public.
• Use a knowledge base and SOP to answer customer requests.
• Document communications in our database.

Skills

Bilingual English/Spanish

Strong communication

Time management

Keyboarding 40 wpm

Education

High School diploma or GED

Tools

Content Management System

Job description

CGS Federal (Contact Government Services) seeks a Customer Service Representative in the United States to support a federal agency initiative. The role requires responding to public inquiries via calls and emails, using SOPs and a knowledge base, and documenting interactions in the database.

We offer growth opportunities and a comprehensive benefits package. Ideal candidates will be fluent in English and/or Spanish, hold a HS diploma or GED, and be able to obtain a Public Trust clearance after a