Bilingual Customer Service Representative

Contact Government Services, LLC; Albuquerque (NM); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

A government contract support firm in Albuquerque seeks a Bilingual Customer Service Representative to provide customer support for a Federal agency. The role requires fluency in English and Spanish, a high school diploma, and two years of customer service experience. Responsibilities include answering inquiries about housing and FHA mortgages and documenting communications. The company offers benefits such as health insurance, 401k, and paid time off, with a competitive salary range of $40,000 - $45,000 annually.

Qualifications

• Bilingual and fully fluent in English and Spanish.
• Minimum of two years of customer service experience.
• Ability to obtain a Public Trust Security clearance.

Responsibilities

• Respond to calls and emails regarding housing and FHA mortgages.
• Utilize a knowledge base to assist customers.
• Document communications in the database.

Skills

Bilingual in English and Spanish

Customer service skills

Strong written and verbal communication

Dependability and time management

Education

High School diploma or GED

Job description

Bilingual Customer Service Representative

Employment Type: Full Time , Entry Level

Department: Customer Service

CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

• Reply to calls and emails from the public on housing and FHA mortgages.
• Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
• Document your communications in our database.

Qualifications:

• Bilingual and fully fluent in English and Spanish (both written and verbal)
• High School diploma or General Educational Development (GED) certificate
• Minimum of two (2) years of customer service, call center, or contact center work history.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Ideally, you will also have:

• Ability to follow policies, procedures, and regulations.
• Ability to navigate a content management system, other applications and related web sites.
• Strong written and verbal communication skills.
• Excellent customer service, dependability and time management skills.
• Keyboarding proficiency of at least 40 words per minute.
• Call Center (omnichannel) background a plus.

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

Benefits:

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary: $40,000 - $45,000 a year