Bilingual Customer Support Specialist (Public Sector)

CGS Federal (Contact Government Services); Birmingham (AL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

401k

Paid time off & holidays

Job summary

CGS Federal (Contact Government Services) is seeking a Customer Service Representative to support a large Federal agency. This entry-level, full-time role involves handling calls and emails from the public, following SOPs, and documenting interactions in the database.

The successful candidate will work with a knowledge base to resolve inquiries and contribute to a team focused on government service excellence. We value communication, reliability, and the ability to navigate multiple systems.

Qualifications

• Fully fluent in English and/or Spanish (written and verbal).
• High School diploma or GED.
• Ability to obtain a Public Trust Security clearance, including a credit check and background investigation.

Responsibilities

• Reply to calls and emails from the public.
• Use a knowledge base and SOP to answer customer requests.
• Document communications in our database.

Skills

Call and email handling

SOP adherence

Documentation in database

Education

High School diploma or GED

Tools

Content management system

Job description

CGS Federal (Contact Government Services) is seeking a Customer Service Representative to support a large Federal agency. This entry-level, full-time role involves handling calls and emails from the public, following SOPs, and documenting interactions in the database.

The successful candidate will work with a knowledge base to resolve inquiries and contribute to a team focused on government service excellence. We value communication, reliability, and the ability to navigate multiple systems.