Bilingual Federal Customer Support Associate

CGS Federal (Contact Government Services); Indianapolis (IN); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Holidays

Job summary

CGS Federal (Contact Government Services) is seeking a Full Time, Entry Level Customer Service Representative to support a broad Federal agency initiative. You will join a team that values collaboration, professional growth, and delivering quality government services.

Daily duties include replying to calls and emails from the public, using a knowledge base and SOPs to respond to requests, and documenting communications in our database. English (and Spanish) fluency and a HS diploma are required.

Qualifications

• Fully fluent in English and/or Spanish (written and verbal).
• High School diploma or GED certificate.
• Ability to obtain a Public Trust Security clearance, including credit check and background investigation.

Responsibilities

• Reply to calls and emails from the public.
• Use a knowledge base and SOPs to answer customer requests.
• Document communications in our database.

Skills

Customer service

SOP adherence

Documentation

Education

High School diploma or GED

Job description

CGS Federal (Contact Government Services) is seeking a Full Time, Entry Level Customer Service Representative to support a broad Federal agency initiative. You will join a team that values collaboration, professional growth, and delivering quality government services.

Daily duties include replying to calls and emails from the public, using a knowledge base and SOPs to respond to requests, and documenting communications in our database. English (and Spanish) fluency and a HS diploma are required.