Bilingual Customer Support Agent (Eng/Sp)

Manpower, Inc.; Orlando (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Potential for permanent hire

Long-term career potential

Job summary

ManpowerGroup is seeking a bilingual Customer Support Representative (English/Spanish) in Orlando, FL to process orders, maintain records, and liaise with customers, vendors, and internal teams to resolve issues promptly.

You will handle order management, provide product and logistics information, and support data entry and reporting while aiming for exceptional service and potential permanent hire.

Qualifications

• Able to work a flexible schedule, including Saturdays.
• Strong written and verbal communication skills.
• Efficient time management and organizational abilities.
• Knowledge of logistics/supply chain concepts and processes.
• Proficiency with basic document processing and spreadsheet software.

Responsibilities

• Resolve customer product or service issues by identifying concerns, determining root causes, and implementing effective solutions.
• Expedite corrections, adjustments, and follow-up actions to ensure complete resolution.
• Maintain regular communication with customers regarding inquiries, shipment status, and service-related concerns.
• Provide accurate information regarding products, services, transit times, and logistics processes.
• Maintain customer records and ensure account information is current and accurate.
• Process customer adjustments and maintain financial account records as required.
• Document customer interactions, inquiries, and resolutions in company systems.
• Prepare product and service reports by collecting, reviewing, and analyzing customer information.
• Assist with data entry, reporting activities, and maintenance of operational records.
• Assist with order processing and order management functions.
• Coordinate with internal departments to ensure timely and accurate order fulfillment.
• Support product management activities and respond to inquiries related to inventory, services, and shipment status.

Skills

Bilingual communication

Strong written/verbal

Time management

Warehouse knowledge

Document & spreadsheet basics

Tools

Warehouse systems

Job description

ManpowerGroup is seeking a bilingual Customer Support Representative (English/Spanish) in Orlando, FL to process orders, maintain records, and liaise with customers, vendors, and internal teams to resolve issues promptly.

You will handle order management, provide product and logistics information, and support data entry and reporting while aiming for exceptional service and potential permanent hire.