Front Line Retail Agent

Manpower, Inc.; Orlando (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Potential for permanent hire

Long-term career potential

Job summary

ManpowerGroup is seeking a bilingual Customer Support Representative (English/Spanish) in Orlando, FL to process orders, maintain records, and liaise with customers, vendors, and internal teams to resolve issues promptly.

You will handle order management, provide product and logistics information, and support data entry and reporting while aiming for exceptional service and potential permanent hire.

Qualifications

• Able to work a flexible schedule, including Saturdays.
• Strong written and verbal communication skills.
• Efficient time management and organizational abilities.
• Knowledge of logistics/supply chain concepts and processes.
• Proficiency with basic document processing and spreadsheet software.

Responsibilities

• Resolve customer product or service issues by identifying concerns, determining root causes, and implementing effective solutions.
• Expedite corrections, adjustments, and follow-up actions to ensure complete resolution.
• Maintain regular communication with customers regarding inquiries, shipment status, and service-related concerns.
• Provide accurate information regarding products, services, transit times, and logistics processes.
• Maintain customer records and ensure account information is current and accurate.
• Process customer adjustments and maintain financial account records as required.
• Document customer interactions, inquiries, and resolutions in company systems.
• Prepare product and service reports by collecting, reviewing, and analyzing customer information.
• Assist with data entry, reporting activities, and maintenance of operational records.
• Assist with order processing and order management functions.
• Coordinate with internal departments to ensure timely and accurate order fulfillment.
• Support product management activities and respond to inquiries related to inventory, services, and shipment status.

Skills

Bilingual communication

Strong written/verbal

Time management

Warehouse knowledge

Document & spreadsheet basics

Tools

Warehouse systems

Job description

Immediate need for bilingual (English/Spanish) Customer Support Representatives. This role is responsible for processing customer orders and preparing correspondence to fulfill customer needs; and provides product, service, and transit information while serving as a liaison between customers, vendors, and internal teams to ensure timely issue resolution and exceptional service delivery. Also, the representative supports order management activities, maintains customer records, and contributes to operational efficiency across the supply chain.

Job Title: Customer Support Representative (Bilingual Eng/Sp)

Location: Orlando, FL

Pay: $20.00/hr

Schedule: Mon - Fri (9am - 6pm); Sat (10am - 4pm)

What's the Job?

• Resolve customer product or service issues by identifying concerns, determining root causes, and implementing effective solutions.
• Expedite corrections, adjustments, and follow-up actions to ensure complete resolution.
• Maintain regular communication with customers regarding inquiries, shipment status, and service-related concerns.
• Provide accurate information regarding products, services, transit times, and logistics processes.
• Maintain customer records and ensure account information is current and accurate.
• Process customer adjustments and maintain financial account records as required.
• Document customer interactions, inquiries, and resolutions in company systems.
• Prepare product and service reports by collecting, reviewing, and analyzing customer information.
• Assist with data entry, reporting activities, and maintenance of operational records.
• Assist with order processing and order management functions.
• Coordinate with internal departments to ensure timely and accurate order fulfillment.
• Support product management activities and respond to inquiries related to inventory, services, and shipment status.

What's Needed?

• Able to work flexible schedule. (Saturday is required)
• Working knowledge of warehouse systems, processes, and procedures.
• Strong written and verbal communication skills.
• Effective time management and organizational skills.
• Knowledge of commonly used concepts, practices, and procedures within logistics and supply chain operations.
• Ability to follow work procedures, safety guidelines, and company policies.
• Ability to read, understand, interpret, and follow instructions.
• Proficiency with basic document processing and spreadsheet software.
• Ability to perform basic mathematical calculations.

What's in it for me?

• Potential for permanent hire
• Long-term/career potential

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.