Bilingual Administrative Specialist (English/Spanish)

5th HQ; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

5th HQ in Pembroke Park, FL is seeking a dedicated bilingual Administrative Assistant to provide administrative support and ensure efficient office operations.

Responsibilities include handling customer orders, answering calls, filing, coordinating with departments, and maintaining organized filing systems. Proficiency in Microsoft Office and fluency in English and Spanish are required.

This role requires multitasking, teamwork, a positive attitude, and the ability to work weekdays 8am-5pm.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Able to multitask and handle numerous assignments simultaneously.
• Excellent verbal, telephone and written communication skills (English and Spanish).
• Ability to work well in a team environment.

Responsibilities

• Takes customer orders, enters, acknowledges, and ensures customer acceptance.
• Answers phone calls and performs general clerical duties (filing, photocopying, messages, visitors).
• Expedites customer orders ensuring policies are met.
• Provides customers with updated delivery dates (ETAs).
• Handles customer and personnel complaints, updates system, implements corrective actions.

Skills

Bilingual (English/Spanish)

Multitasking

Verbal & written communication

Teamwork

Education

Bachelor’s degree or equivalent education and experience

Tools

Microsoft Office Suite

Job description

We are currently seeking a dedicated and efficientBilingualAdministrative Assistantfor one of our client in Pembroke Park, FL. The ideal candidate will be responsible for providing administrative support to ensure efficient operation of the office.

Monday - Friday 8am-5pm

Duties:

• Takes customer orders, enter, acknowledge, and ensure customer acceptance.
• Answer phone calls and perform general clerical duties including but not limited to filing, photocopying, taking messages, meeting and greeting visitors.
• Expedites customer orders ensuring internal/external policies are met.
• Provides customers with the most updated information on product delivery dates. (ETA’s)
• Takes customer and personnel complaints, enter, acknowledge, update system and implement corrective action where possible to ensure no reoccurrence occurs and customer is satisfied.
• Research information on internal and external customer inquiries that may include product knowledge and respond in a reasonable time frame ensuring customer satisfaction.
• Composes, types and distributes professional internal and external correspondence assigned.
• Communicates with other internal departments to ensure customer satisfaction.
• Proactively establishes and maintains highly organized filing systems.
• Assists in development and implementation of department systems and procedures as needed.
• Exercises considerable judgment and discretion in handling personnel requests.
• Performs other duties as assigned by management.

Skills/Qualifications:

• Bachelor’s degree or equivalent education and experience
• Ability to multitask and handle numerous assignments simultaneously
• Excellent verbal, telephone and written communication skills (English and Spanish)
• Ability to work well in a team environment
• A professional, positive and enthusiastic attitude
• Advanced computer skills — Microsoft Office Suite