Bilingual Phone Operator — Remote & Growth

Answer Hero, LLC; Orlando (FL); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off (PTO)

Hybrid/Remote-friendly setup

Job summary

AnswerHero, LLC is seeking a Bilingual Phone Operator to be the first voice for our clients' customers. You’ll handle inbound calls, relay messages in real time, and schedule appointments with a warm, professional tone.

Fluency in English and Spanish, a high school diploma or equivalent, and strong empathy are required. A reliable internet connection and weekend availability support a 24/7 operation, with remote-friendly options offered.

Qualifications

• Fluency in English and Spanish (verbal and written).
• High school diploma or equivalent.
• Strong empathy, active listening, and professional telephone manners.
• Ability to type accurately while on a call.
• Reliable internet connection and dedicated workspace.
• Dependability with consistent attendance in a 24/7 operation.
• Availability to work at least one weekend day.

Responsibilities

• Answer inbound calls promptly and professionally on behalf of our business clients.
• Communicate fluently in both English and Spanish.
• Take accurate, clear messages and relay them to clients in real time.
• Schedule appointments and provide general client support per client instructions.
• Follow client-specific call-handling instructions with care and consistency.
• Deliver a warm, efficient, and courteous experience on every call.

Skills

Bilingual English/Spanish

Empathy

Active listening

Telephone manners

Typing

Attention to detail

Reliable internet

Weekend availability

Remote-friendly

Education

High school diploma or equivalent

Job description

AnswerHero, LLC is seeking a Bilingual Phone Operator to be the first voice for our clients' customers. You’ll handle inbound calls, relay messages in real time, and schedule appointments with a warm, professional tone.

Fluency in English and Spanish, a high school diploma or equivalent, and strong empathy are required. A reliable internet connection and weekend availability support a 24/7 operation, with remote-friendly options offered.