Bilingual Customer Care Specialist (Remote)

AnswerHero; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bilingual premium

Remote-friendly setup

Company equipment provided

Paid federal holidays

Job summary

AnswerHero is hiring a bilingual customer support representative to handle inbound calls, messages, and scheduling for our clients. This role emphasizes empathy, clear communication, and reliable service in English and Spanish.

You will work in a remote-friendly environment, with training provided and opportunities to grow within AnswerHero. Availability for at least one weekend day and a dedicated home workspace are required.

Qualifications

• Fluency in both English and Spanish (verbal and written).
• Strong empathy, active listening, and professional telephone manners.
• Attention to detail and the ability to type accurately while on a call.

Responsibilities

• Answer inbound calls promptly and professionally on behalf of our business clients.
• Take accurate, clear messages and relay them to clients in real time.
• Schedule appointments and provide general client support per client instructions.
• Follow client-specific call-handling instructions with care and consistency.
• Deliver a warm, efficient, and courteous experience on every call.

Skills

Bilingual English/Spanish

Empathy

Active listening

Professional telephone manners

Education

High school diploma or equivalent

Job description

AnswerHero is hiring a bilingual customer support representative to handle inbound calls, messages, and scheduling for our clients. This role emphasizes empathy, clear communication, and reliable service in English and Spanish.

You will work in a remote-friendly environment, with training provided and opportunities to grow within AnswerHero. Availability for at least one weekend day and a dedicated home workspace are required.