Bilingual Customer Care Specialist (Remote)

AnswerHero; United States; Remote; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Bilingual premium

Remote-friendly setup

Company equipment provided

Paid federal holidays

Zusammenfassung

AnswerHero is hiring a bilingual customer support representative to handle inbound calls, messages, and scheduling for our clients. This role emphasizes empathy, clear communication, and reliable service in English and Spanish.

You will work in a remote-friendly environment, with training provided and opportunities to grow within AnswerHero. Availability for at least one weekend day and a dedicated home workspace are required.

Qualifikationen

• Fluency in both English and Spanish (verbal and written).
• Strong empathy, active listening, and professional telephone manners.
• Attention to detail and the ability to type accurately while on a call.

Aufgaben

• Answer inbound calls promptly and professionally on behalf of our business clients.
• Take accurate, clear messages and relay them to clients in real time.
• Schedule appointments and provide general client support per client instructions.
• Follow client-specific call-handling instructions with care and consistency.
• Deliver a warm, efficient, and courteous experience on every call.

Kenntnisse

Bilingual English/Spanish

Empathy

Active listening

Professional telephone manners

Ausbildung

High school diploma or equivalent

Jobbeschreibung

AnswerHero is hiring a bilingual customer support representative to handle inbound calls, messages, and scheduling for our clients. This role emphasizes empathy, clear communication, and reliable service in English and Spanish.

You will work in a remote-friendly environment, with training provided and opportunities to grow within AnswerHero. Availability for at least one weekend day and a dedicated home workspace are required.