Bilingual Front Desk & Client Support Specialist

Three Rivers Community Action, Inc.; Rochester (MN); On-site; USD 29,000 - 31,000; Full time

Benefits offered by this job

Generous paid time off

Job summary

Three Rivers Community Action, Inc. in Rochester, MN seeks a Bilingual Client Support Specialist (Spanish/English) to greet visitors, assist participants, and connect individuals with programs. The role includes interpretation and translation to improve access to services and coordinate referrals, paperwork, and records.

The position is full-time (40 hours/week) in the Rochester office. Responsibilities include handling inquiries, providing information and referrals, data entry, and maintaining

Qualifications

• Bilingual Spanish/English required.
• High school diploma or equivalent.
• At least one year of customer service or public-facing experience.
• Strong organizational skills with the ability to prioritize tasks.
• Accurate typing and data entry skills.
• Strong customer service and communication skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Serve as a first point of contact for calls, visitors, emails, and other communications.
• Greet and assist program participants, community members, visitors, and staff.
• Provide information, referrals, and assistance related to available programs and services.
• Help participants complete required paperwork or applications.
• Provide Spanish/English interpretation during in-person interactions, phone calls, meetings, and other situations as needed.
• Translate written materials and documents to support communication and access to services.
• Enter, track, and process referrals and maintain accurate participant records and documentation.
• Assist with data entry and review information for accuracy and completeness.
• Provide administrative support including filing, scanning, copying, mailings, and document organization.
• Help maintain a professional and welcoming front desk and reception area.
• Support de-escalation and problem-solving when participant concerns or challenging situations arise.
• Work collaboratively with Client Support staff and other programs to provide office coverage and responsive participant support
• Assist with office supplies, mail, deliveries, building needs, and other day-to-day office operations

Skills

Bilingual Spanish/English

Customer service

Organizational skills

Accurate typing and data entry

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

Three Rivers Community Action, Inc. in Rochester, MN seeks a Bilingual Client Support Specialist (Spanish/English) to greet visitors, assist participants, and connect individuals with programs. The role includes interpretation and translation to improve access to services and coordinate referrals, paperwork, and records.

The position is full-time (40 hours/week) in the Rochester office. Responsibilities include handling inquiries, providing information and referrals, data entry, and maintaining