Bi-lingual Direct Support Manager

The Resource Center; Jamestown (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Benefits

Job summary

The Resource Center in Jamestown, NY is seeking a bilingual Direct Support Manager to lead and translate for Spanish- and English-speaking staff and clients. This full-time role requires coordinating a three-shift team, ensuring quality service delivery, and upholding the organization's mission and values.

Ideal candidates will have strong communication, leadership, and teambuilding skills, with a background in human services and supervisory experience.

Qualifications

• Must be bilingual (Spanish & English) and able to facilitate and/or translate between the two languages - verbal and written.
• Strong communication and teambuilding skills with ability to train and direct staff.
• Experience in human services or related field preferred; management/supervisory experience valued.

Responsibilities

• Facilitate and translate between Spanish and English for staff and individuals served.
• Provide leadership, supervision, and coaching to direct support staff.
• Demonstrate strong interpersonal skills and apply ethics and values consistent with the agency’s mission.
• Ensure customer satisfaction and effective service delivery across 3 shifts, 7 days a week.
• Oversee training programs and staff performance, including recordkeeping and habilitation plan adherence.

Skills

Bilingual Spanish-English

Leadership

Training & mentoring

Communication

Team building

Time management

Education

High school diploma or GED

Job description

Jamestown, NY. The Resource Center. Bi-lingual Direct Support Manager.

FT. Benefits. $25.19/Hour.

Work Schedule - Variable work week to support bilingual direct support staff a mix of 1st and 2nd shift with variable days of the week.

Job Description

• Must be bilingual (Spanish & English) and able to facilitate and/or translate between the two languages- verbal and written.
• Must demonstrate strong communication, leadership and teambuilding skills, including but not limited to effective training, directing others, developing direct reports and relevant others, motivating others and confronting direct reports as the need arises.
• Must possess and demonstrate strong interpersonal skills including compassion, integrity and trust, ethics and values that are consistent with the mission of The Resource Center, fairness to direct reports, listening and keep others informed.
• Must be action oriented and committed to customer satisfaction.
• Must possess strong and effective time management, organizational, and problem-solving skills, including the ability to establish and adhere to identified priorities, timely decision making and planning.
• Reliability, adaptability, flexibility and a willingness and availability to work non-traditional hours in order to provide support to assigned staff, ensure coverage, and to assume on-call responsibilities as needed or assigned.
• Ability to oversee the delivery of services and manage and oversee staff working on 3 shifts, 7 days/week. Working knowledge of educational/training techniques for individuals with a developmental disability.
• Good written and verbal communication skills. Good recordkeeping skills and the ability to follow and train staff on supporting people based on their written habilitation plans.
• Physical condition commensurate with the demands of the job, including the ability to lift individuals in order to assist in transferring and positioning and the ability to perform Strategies for Crisis Intervention and Prevention (SCIP) maneuvers or equivalent accommodations is essential as needed per the needs of the individuals at the respective site.

Qualifications

• Must be bilingual (Spanish & English) and able to facilitate and/or translate between the two languages verbal and written.
• High school diploma or GED plus five (5) years work experience with favorable work history, preferably in a field of human services; Minimum of one (1) year of which was management/supervisory/administrative capacity. Experience serving individuals with disabilities, including treatment/service planning strongly preferred.
• A valid drivers license and driving record acceptable to agency insurance carrier is required.