Customer Success Specialist - Remote Ready

CNX; United States; Remote; USD 4,800 - 9,600; Full time

Job summary

CNX is seeking a Specialist, Customer Success to manage a high volume of customer contacts daily and to promote a positive experience. You will develop product knowledge to address objections and document feedback using company systems.

Ideal candidates have 2+ years in customer service, proven sales quota achievement, and experience with Salesforce or similar CRM, with willingness to work from home.

Qualifications

• 2+ years of customer service experience.
• Proven track record of meeting personal and team sales quotas.
• Experience with high-volume calling.
• Ability to learn new technology and data quickly.
• Strong process orientation and adherence to call scripts.
• Excellent problem-solving skills.
• Proficient with MS Office programs.
• Experience with Salesforce.com or similar CRM.
• Willingness to work from home.

Responsibilities

• Handle a high volume of customer contacts via phone and email daily.
• Verify contact details using search tools and productivity apps.
• Conduct health checks at regular intervals to assess product satisfaction and value.
• Build product knowledge to address customer objections intelligently.
• Record qualitative feedback and measurements via surveys, calls, and emails.
• Capture customer expectations, experiences, satisfaction, and potential likelihood of abandonment.

Skills

Customer service

Sales quota achievement

High-volume calling

Learning new technology/data

Process orientation

Problem solving

MS Office

Salesforce CRM

Work from home

Tools

Salesforce

MS Office

Job description

CNX is seeking a Specialist, Customer Success to manage a high volume of customer contacts daily and to promote a positive experience. You will develop product knowledge to address objections and document feedback using company systems.

Ideal candidates have 2+ years in customer service, proven sales quota achievement, and experience with Salesforce or similar CRM, with willingness to work from home.