Bilingual Customer Success Specialist

eCapital Corp.; Lenexa (KS); On-site; USD 57,859,000 - 62,268,000; Full time

Benefits offered by this job

Hourly wage $21

Performance incentives

PTO

Health & dental benefits

401K matching

Professional development

Job summary

eCapital Corp. in Lenexa, Kansas, is hiring a Bilingual Customer Service Specialist to join our team. You will greet clients, guide them through services, and resolve issues while building strong relationships.

You will coordinate with multiple departments to answer inquiries and maintain precise records of client interactions in our system. The role emphasizes bilingual communication (Spanish & English), a fast pace, and a focus on client onboarding and satisfaction.

Qualifications

• Customer service pro with strong communication skills.
• Problem-solver who thrives in a fast-paced environment.
• Detail-oriented with the ability to multi-task.
• Comfortable using Microsoft Office and CRM Tools (Salesforce experience is a plus!).
• Call center experience is a bonus but not required.
• Bilingual candidates in Spanish & English preferred.

Responsibilities

• Greet clients warmly over the phone and build lasting relationships.
• Troubleshoot issues, resolve concerns, and ensure client satisfaction.
• Educate clients on services, assist with onboarding, and impact client success.
• Communicate with departments to answer client inquiries.
• Maintain accurate records of client interactions in the database.

Skills

Customer service

Communication

Multitasking

CRM tools

Microsoft Office

Call center experience

Bilingual Spanish & English

Tools

Microsoft Office

Salesforce

Job description

eCapital Corp. in Lenexa, Kansas, is hiring a Bilingual Customer Service Specialist to join our team. You will greet clients, guide them through services, and resolve issues while building strong relationships.

You will coordinate with multiple departments to answer inquiries and maintain precise records of client interactions in our system. The role emphasizes bilingual communication (Spanish & English), a fast pace, and a focus on client onboarding and satisfaction.