Bilingual Client Experience Pro (English/Spanish)

eCapital Corp.; Lenexa (KS); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, Dental, and Life Benefits

PTO

401K Matching

Performance Incentives

Job summary

eCapital Corp. in Lenexa, KS is hiring a Bilingual Client Experience Specialist to greet clients by phone, guide them on our services, and onboard new clients. You will coordinate with multiple departments to resolve inquiries and maintain precise client records in our database.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment. We offer health/dental/life benefits, PTO, and 401K matching in a growing finance company.

Qualifications

• Customer service pro with strong communication skills.
• Problem-solver who thrives in a fast-paced environment.
• Detail-oriented with the ability to multi-task.
• Comfortable using Microsoft Office and CRM Tools (Salesforce experience is a plus!).
• Call center experience is a bonus but not required.
• Bilingual candidates in Spanish & English (written and verbal) preferred.

Responsibilities

• Greet clients warmly over the phone, provide expert guidance and build lasting relationships.
• Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction.
• Educate clients on our services, assist with client onboarding, and mark a real impact on client success.
• Communicate with different departments to answer client inquiries.
• Maintain accurate records of client interactions in the company database.

Skills

Customer service

Communication skills

Problem-solving

Detail-oriented

CRM tools

Microsoft Office

Bilingual Spanish-English

Tools

Salesforce

Job description

eCapital Corp. in Lenexa, KS is hiring a Bilingual Client Experience Specialist to greet clients by phone, guide them on our services, and onboard new clients. You will coordinate with multiple departments to resolve inquiries and maintain precise client records in our database.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment. We offer health/dental/life benefits, PTO, and 401K matching in a growing finance company.