Bilingual Customer Experience Specialist

E Capital; Lenexa (KS); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Performance incentives

PTO

Health, Dental, and Life Benefits

401K Matching

Professional development opportunities

Job summary

eCapital is seeking a Bilingual Customer Service Specialist to join our Lenexa, KS office. You will greet clients over the phone, provide expert guidance, resolve concerns, and help onboard new clients to our funding solutions.

You should be fluent in Spanish and English, enjoy a fast-paced environment, and be comfortable using Microsoft Office and CRM tools (Salesforce a plus). We offer health, dental, life benefits, PTO, 401K matching, and strong professional development opportunities.

Qualifications

• Customer service pro with strong communication skills.
• Problem-solver who thrives in a fast-paced environment.
• Detail-oriented with the ability to multi-task.
• Comfortable using Microsoft Office and CRM Tools (Salesforce experience is a plus!).
• Call center experience is a bonus but not required.
• Bilingual candidates in Spanish & English (written and verbal) preferred.

Responsibilities

• Greet clients warmly over the phone, provide expert guidance and build lasting relationships.
• Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction.
• Educate clients on our services, assist with client onboarding, and mark a real impact on client success.
• Communicate with different departments to answer client inquiries.
• Maintain accurate records of client interactions in the company database.

Skills

Customer service

Communication skills

Multi-tasking

CRM Tools

Salesforce

Tools

Microsoft Office

CRM Tools

Salesforce

Job description

eCapital is seeking a Bilingual Customer Service Specialist to join our Lenexa, KS office. You will greet clients over the phone, provide expert guidance, resolve concerns, and help onboard new clients to our funding solutions.

You should be fluent in Spanish and English, enjoy a fast-paced environment, and be comfortable using Microsoft Office and CRM tools (Salesforce a plus). We offer health, dental, life benefits, PTO, 401K matching, and strong professional development opportunities.