Client Experience Champion

E Capital; Lenexa (KS); On-site; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Hourly wage $20

Performance incentives

PTO

Health benefits

Dental benefits

Life benefits

401k matching

Professional development

Job summary

eCapital is seeking a Client Experience Specialist for our Lenexa, KS office. You will greet clients on calls, provide guidance, and build lasting relationships while resolving issues to ensure client satisfaction.

In this role, you will educate clients on services, assist with onboarding, and coordinate with internal teams to answer inquiries, maintaining accurate CRM records. Ideal candidates are strong communicators with customer service experience, comfortable in a fast-paced environment,

Qualifications

• Customer service experience is essential for guiding clients and building relationships.
• Strong communication skills to convey information clearly and empathetically.
• Problem-solving mindset to troubleshoot issues and resolve concerns promptly.
• Attention to detail to maintain accurate client interaction records.
• Fluency in Spanish and English preferred for bilingual support.

Responsibilities

• Greet clients over the phone and provide guidance to build lasting relationships.
• Troubleshoot issues, resolve concerns, and ensure client satisfaction.
• Educate clients on services and assist with onboarding and onboarding impact.
• Coordinate with internal teams to answer client inquiries.
• Maintain accurate records of client interactions in the company database.

Skills

Customer service

Communication

Problem-solving

Detail-oriented

Bilingual Spanish-English

Call center experience

Tools

Salesforce

MS Office

Job description

eCapital is seeking a Client Experience Specialist for our Lenexa, KS office. You will greet clients on calls, provide guidance, and build lasting relationships while resolving issues to ensure client satisfaction.

In this role, you will educate clients on services, assist with onboarding, and coordinate with internal teams to answer inquiries, maintaining accurate CRM records. Ideal candidates are strong communicators with customer service experience, comfortable in a fast-paced environment,