Bilingual Client Experience Specialist

E Capital; Lenexa (KS); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

$21 Hourly

Performance Incentives

PTO

Health, Dental, and Life Benefits

401KMatching

Abundant professional development

Job summary

eCapital in Lenexa, KS is seeking a Bilingual Client Experience Specialist to greet clients, provide guidance, and build lasting relationships. You will educate clients on services, assist with onboarding, and impact client success through cross-department coordination.

The role requires strong communication, a bilingual Spanish/English proficiency, and experience with CRM tools; call center experience is a plus in a fast-paced environment.

Qualifications

• Customer service pro with strong communication skills.
• Problem-solver who thrives in a fast-paced environment.
• Detail-oriented with the ability to multi-task.
• Comfortable using Microsoft Office and CRM Tools (Salesforce experience is a plus!)
• Call center experience is a bonus but not required.
• Bilingual candidates in Spanish & English (written and verbal) preferred.

Responsibilities

• Greet clients warmly over the phone, provide expert guidance and build lasting relationships.
• Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction.
• Educate clients on our services, assist with client onboarding, and mark a real impact on client success.
• Communicate with different departments to answer client inquiries.
• Maintain accurate records of client interactions in the company database.

Skills

Customer service

Problem solving

Attention to detail

Microsoft Office

CRM tools

Salesforce

Call center experience

Tools

Microsoft Office

Salesforce

Job description

eCapital in Lenexa, KS is seeking a Bilingual Client Experience Specialist to greet clients, provide guidance, and build lasting relationships. You will educate clients on services, assist with onboarding, and impact client success through cross-department coordination.

The role requires strong communication, a bilingual Spanish/English proficiency, and experience with CRM tools; call center experience is a plus in a fast-paced environment.