Bilingual Customer Service Specialist (Multi-Location)

Socket.dev; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist both wholesale and retail customers, determine needs, and present products and services. The role emphasizes high customer satisfaction, accurate transactions, and maintaining stock and displays.

Responsibilities include helping customers, handling tinting/mixing, and supporting deliveries while meeting sales targets. Strong English and Spanish skills, a valid driver’s license, and ability to lift up to 70 lbs are required.

Qualifications

• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs and up to 70 lbs on occasion.
• Willingness to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

English

Spanish

Sales

Cash handling

Delivery coordination

Education

High School diploma or GED

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist both wholesale and retail customers, determine needs, and present products and services. The role emphasizes high customer satisfaction, accurate transactions, and maintaining stock and displays.

Responsibilities include helping customers, handling tinting/mixing, and supporting deliveries while meeting sales targets. Strong English and Spanish skills, a valid driver’s license, and ability to lift up to 70 lbs are required.