Bilingual Paint & Customer Service Pro (Multi-Location)

The Sherwin-Williams Company; Franklin (TN); On-site; USD 19,286 - 26,174; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support both wholesale and retail customers in Franklin, TN. You will determine customer needs, recommend the right Sherwin-Williams products, and resolve concerns while maintaining store standards.

You will handle in-store and phone interactions, assist with tinting and mixing, processing transactions, stocking, and merchandising to help achieve monthly and yearly sales goals.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Process sales transactions accurately and in compliance with policies.
• Pull and stock products, tint and mix as needed.
• Maintain accurate work order files and displays.
• Support deliveries and stockroom organization.
• Stay knowledgeable about Sherwin-Williams products and options.
• Assist in meeting monthly, quarterly, and yearly sales goals.

Skills

Customer service

English language

Spanish language

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support both wholesale and retail customers in Franklin, TN. You will determine customer needs, recommend the right Sherwin-Williams products, and resolve concerns while maintaining store standards.

You will handle in-store and phone interactions, assist with tinting and mixing, processing transactions, stocking, and merchandising to help achieve monthly and yearly sales goals.