Bilingual Customer Success & Sales Consultant

American Tire Distributors; California; On-site; USD 42,000 - 62,000; Full time

Job summary

American Tire Distributors is seeking a Bilingual Customer Service Representative to support customers via phone, chat, text, and email, and to build strong relationships through accurate record-keeping and proactive problem solving.

The role emphasizes order processing, returns handling, and providing product and policy information to ensure customer satisfaction across multiple channels.

Qualifications

• High School or GED degree
• 2–4 years of related experience preferred

Responsibilities

• Communicate professionally with customers via phone, web chat, text, and email.
• Maintain accurate customer records and communicate issues and feedback through established channels.
• Process customer orders and returns and assist with tracking and product availability.
• Provide consultation services by answering and resolving customer questions and complaints.
• Sustain a customer-centric focus and drive satisfaction while achieving productivity goals.

Job description

American Tire Distributors is seeking a Bilingual Customer Service Representative to support customers via phone, chat, text, and email, and to build strong relationships through accurate record-keeping and proactive problem solving.

The role emphasizes order processing, returns handling, and providing product and policy information to ensure customer satisfaction across multiple channels.