Remote Bilingual Customer Service & Tires Sales

American Tire Distributors; United States; Remote; USD 23,000 - 32,000; Full time

Job summary

American Tire Distributors in the United States is seeking a Bilingual Customer Service Representative. You will drive sales via phone and other channels, resolve issues, and provide expert product and policy guidance to customers.

Responsibilities include consultative selling of tires and wheels, maintaining accurate customer records, processing orders and returns, and ensuring high customer satisfaction through timely communication.

Qualifications

• 2-4 years of related experience preferred
• High School or GED degree is acceptable

Responsibilities

• Champion the corporate image and reputation by providing customers with product, program, and system knowledge.
• Communicate professionally with customers via phone, web chat, text, and email.
• Engage in consultative selling of tires, wheels, and associated products.
• Maintain accurate customer records and communicate customer issues and feedback to appropriate individuals through established channels.
• Maintain thorough knowledge of products, policies, and merchandising information.
• Maximize time management for customer availability.
• Process customer orders and returns and assist customers with tracking and product availability.
• Provide consultation services by answering, handling, and resolving customer questions, requests, issues, and complaints.
• Provide excellent quality service as defined by the Quality Assurance program.
• Sustain a customer-centric focus and drive customer satisfaction, while achieving productivity and efficiency goals.

Skills

Builds Customer Loyalty

Builds Rapport

Communicates Effectively

Customer-Focused Approach

Decision Quality

Ensures Accountability

Interpersonal Savvy

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Manages Resistance

Manages Ambiguity

Navigates Customer Challenges

Plans & Aligns

Strengthens Customer Connections

Situational Adaptability

Understands Customer Needs

Understands Issues/Motivations

REMOTE_SKILL-1-245302

REMOTE_SKILL-1-49222

Education

High School or GED degree

Job description

American Tire Distributors in the United States is seeking a Bilingual Customer Service Representative. You will drive sales via phone and other channels, resolve issues, and provide expert product and policy guidance to customers.

Responsibilities include consultative selling of tires and wheels, maintaining accurate customer records, processing orders and returns, and ensuring high customer satisfaction through timely communication.