Bilingual Customer Care & Sales Specialist

American Tire Distributors; Sacramento (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

American Tire Distributors in California is seeking a Bilingual Customer Service Representative to solicit new business and service existing customers by phone and online channels. You will resolve problems, provide product knowledge, and ensure accurate records while upholding a professional corporate image.

This role emphasizes customer satisfaction, collaboration with teams, and adherence to quality standards.

Qualifications

• Experience in customer service or call center environments.
• Ability to communicate clearly via phone, email, and chat.
• Strong problem-solving and conflict-resolution abilities.

Responsibilities

• Solicit new business and service existing customers via telephone sales.
• Resolve customer issues and inquiries professionally.
• Maintain accurate customer records and communicate feedback to appropriate individuals.
• Provide product, policy knowledge and merchandising information to customers.
• Provide excellent service by addressing questions, requests, issues and complaints while meeting productivity goals.

Job description

American Tire Distributors in California is seeking a Bilingual Customer Service Representative to solicit new business and service existing customers by phone and online channels. You will resolve problems, provide product knowledge, and ensure accurate records while upholding a professional corporate image.

This role emphasizes customer satisfaction, collaboration with teams, and adherence to quality standards.