DC Support & Customer Solutions Coordinator

American Tire Distributors; Kentucky; On-site; USD 21,000 - 34,000; Full time

Job summary

American Tire Distributors seeks a Distribution Center Support Coordinator to proactively prevent customer disruption and to communicate product delays to customers and sales teams. The role ensures timely processing of orders and payments, maintains inventory levels, and manages escalations to resolve delivery issues.

You will handle vendor invoices, support operational efficiency, and maintain documentation across systems in a fast-paced distribution center environment.

Qualifications

• 1–2 years of related experience preferred.
• High school diploma or GED required.
• Attention to detail and strong communication skills.

Responsibilities

• Collect and deposit funds at the Distribution Center with secure handling per policy.
• Inform customers of product delays and provide timely updates to sales teams.
• Ensure adequate supplies to support operations and timely vendor invoice payments.
• Process customer orders promptly and notify partners to address issues.
• Manage real-time escalations and system tickets, and resolve delivery errors.
• Oversee documents across systems and maintain compliant processes.

Skills

Builds Customer Loyalty

Builds Rapport

Customer-Focused Approach

Navigates Customer Challenges

Masters Service Conversations

Service Into Sales

Strengthens Customer Connections

Education

High School or GED

Associates degree

Job description

American Tire Distributors seeks a Distribution Center Support Coordinator to proactively prevent customer disruption and to communicate product delays to customers and sales teams. The role ensures timely processing of orders and payments, maintains inventory levels, and manages escalations to resolve delivery issues.

You will handle vendor invoices, support operational efficiency, and maintain documentation across systems in a fast-paced distribution center environment.