Bilingual Customer Service & Sales Specialist (Remote)

American Tire Distributors; California City (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

American Tire Distributors is seeking a Bilingual Customer Service Representative to engage customers by phone, chat, text, and email. You will resolve problems, provide product knowledge, and support sales initiatives while maintaining accurate records and contributing to a positive company image.

The role emphasizes customer retention, service excellence, and collaboration with team members to deliver solutions and build loyalty across diverse customers.

Qualifications

• Experience in customer service or sales roles preferred.
• Excellent communication across phone, email, chat, and social channels.
• Strong product knowledge and adherence to policies.
• Ability to resolve issues and drive customer satisfaction.

Responsibilities

• Communicate professionally with customers via phone, web chat, text, and email.
• Maintain accurate customer records and relay feedback through proper channels.
• Understand products, policies, and merchandising information.
• Process orders and returns and assist with tracking and availability.
• Provide consultation and resolve customer questions and complaints.

Skills

Communication skills

Customer service

Sales

Problem solving

Time management

Education

High school diploma or GED

Tools

CRM software

Email & chat tools

Job description

American Tire Distributors is seeking a Bilingual Customer Service Representative to engage customers by phone, chat, text, and email. You will resolve problems, provide product knowledge, and support sales initiatives while maintaining accurate records and contributing to a positive company image.

The role emphasizes customer retention, service excellence, and collaboration with team members to deliver solutions and build loyalty across diverse customers.