Bilingual Tire Sales & Service Advisor

American Tire Distributors; United States; Remote; USD 23,000 - 32,000; Full time

Job summary

American Tire Distributors is seeking a Customer Service Representative to drive telephone sales and support existing customers, with a focus on problem resolution and product knowledge. This role requires bilingual candidates and a solution-oriented approach to inquiries, orders, and returns.

You will manage customer records, guide inquiries via phone, chat, text, and email, and contribute to sales planning, retention, and new business development while upholding the company's reputation.

Qualifications

• High School or GED diploma required.
• 2–4 years of related experience preferred.
• Bilingual candidates only.

Responsibilities

• Champion the corporate image and reputation by providing customers with product, program, and system knowledge.
• Communicate professionally with customers via phone, web chat, text, and email.
• Engage in consultative selling of tires, wheels, and associated products.
• Maintain accurate customer records and communicate customer issues and feedback to appropriate individuals through established channels.
• Maintain thorough knowledge of products, policies, and merchandising information.
• Maximize time management for customer availability.
• Process customer orders and returns and assist customers with tracking and product availability.
• Provide consultation services by answering, handling, and resolving customer questions, requests, issues, and complaints.
• Provide excellent quality service as defined by the Quality Assurance program.
• Sustain a customer-centric focus and drive customer satisfaction, while achieving productivity and efficiency goals.

Skills

Builds Customer Loyalty

Builds Rapport

Communicates Effectively

Customer-Focused Approach

Decision Quality

Ensures Accountability

Interpersonal Savvy

In-Depth Questioning

Manages Resistance

Manages Ambiguity

Navigates Customer Challenges

Plans & Aligns

Situational Adaptability

Strengthens Customer Connections

Understands Customer Needs

Understands Issues/Motivations

Action-Oriented

Education

High School or GED

Job description

American Tire Distributors is seeking a Customer Service Representative to drive telephone sales and support existing customers, with a focus on problem resolution and product knowledge. This role requires bilingual candidates and a solution-oriented approach to inquiries, orders, and returns.

You will manage customer records, guide inquiries via phone, chat, text, and email, and contribute to sales planning, retention, and new business development while upholding the company's reputation.