Bilingual Customer Success & Retention Specialist

Airgas; Jonesboro (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

Paid Holidays & Vacation

Job summary

Airgas seeks a Customer Services Representative to manage key accounts, prevent churn, and coordinate across Sales, Operations, and delivery teams. The role focuses on improving the customer experience, identifying high-margin opportunities, and driving cost-saving initiatives.

Responsibilities include proactive outreach, pricing and data accuracy reviews, and collaboration with production and distribution to meet customer requirements. A strong background in CX and ERP/CRM systems is essential.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree in Business Administration, Marketing, Supply Chain Management, or related discipline preferred.
• Active Class D driver's license; reliable transportation required.
• 3–5+ years of progressive experience in Customer Experience (CX) or related fields in industrial settings.
• Proficiency with ERP platforms (e.g., SAP), CRM systems, and data analytics software.

Responsibilities

• Owns strategic account management and retention to improve customer experience.
• Coordinates with Sales, Operations, and leadership to meet customer requirements.
• Performs outbound customer contact focusing on account health and opportunities.
• Tracks retention metrics and CES trends to demonstrate impact.

Skills

Bilingual English/Spanish

ERP (SAP)

CRM software

Data analytics

Customer experience

Education

Bachelor's degree in Business Admin / Marketing / Supply Chain

Tools

SAP

CRM systems

Excel

Google Sheets/Docs/Slides

Job description

Airgas seeks a Customer Services Representative to manage key accounts, prevent churn, and coordinate across Sales, Operations, and delivery teams. The role focuses on improving the customer experience, identifying high-margin opportunities, and driving cost-saving initiatives.

Responsibilities include proactive outreach, pricing and data accuracy reviews, and collaboration with production and distribution to meet customer requirements. A strong background in CX and ERP/CRM systems is essential.