Bilingual Customer Success & Logistics Coordinator

Norvex USA; Fort Myers (FL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Group insurance 100% paid for employee

Clothing provided

Professional development and product培训

Opportunities for advancement

Job summary

Norvex USA in Fort Myers, FL is seeking a Customer Service Representative (CSR) who thrives on organization, communication, and delivering exceptional experiences. You will be the main contact throughout the customer journey, coordinating equipment orders and onboarding.

This role focuses on building lasting relationships, handling inquiries by phone and email, scheduling inspections, and promoting service plans and warranties to maximize customer value.

Qualifications

• Experience in customer service, administration, business, or a related field.
• 1 to 3 years of experience in customer service, administration, coordination, or a similar role.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office applications, ERP or CRM.
• Bilingual (English and Spanish) – Asset.
• Experience in an industrial, equipment, dealership, or mechanical environment – Asset.
• Experience promoting service programs, warranties, or value-added solutions – Asset.

Responsibilities

• Coordinate equipment sales files from accepted quotation to final delivery.
• Serve as the primary point of contact throughout the process.
• Keep customers informed through clear, proactive, and professional communication.
• Ensure a seamless onboarding experience when equipment is delivered.
• Respond to customer inquiries by phone and email.
• Support customers after delivery and ensure their ongoing satisfaction.
• Register equipment warranties and maintain accurate customer records.
• Act as a trusted resource for questions, follow-ups, and service recommendations.
• Schedule the first annual inspection at the time of delivery.
• Review customer fleets and identify upcoming maintenance needs.
• Proactively recommend maintenance plans, inspections, extended warranties, and spare-parts solutions.
• Help customers reduce downtime and maximize equipment performance.
• Collaborate closely with sales, service, parts, and administrative teams.
• Coordinate transportation and delivery logistics.
• Ensure files, warranties, inspections, and follow-ups are properly documented.
• Maintain accurate information within ERP, CRM, and SharePoint systems.
• Identify opportunities to provide additional value to customers.
• Promote service plans, inspections, extended warranties, and parts packages.
• Support customer retention through proactive follow-up and solution-based recommendations.

Job description

Norvex USA in Fort Myers, FL is seeking a Customer Service Representative (CSR) who thrives on organization, communication, and delivering exceptional experiences. You will be the main contact throughout the customer journey, coordinating equipment orders and onboarding.

This role focuses on building lasting relationships, handling inquiries by phone and email, scheduling inspections, and promoting service plans and warranties to maximize customer value.