Customer Service Representative (Fort Myers, Florida)

Norvex USA; Fort Myers (FL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Group insurance 100% paid for employee

Clothing provided

Professional development and product培训

Opportunities for advancement

Job summary

Norvex USA in Fort Myers, FL is seeking a Customer Service Representative (CSR) who thrives on organization, communication, and delivering exceptional experiences. You will be the main contact throughout the customer journey, coordinating equipment orders and onboarding.

This role focuses on building lasting relationships, handling inquiries by phone and email, scheduling inspections, and promoting service plans and warranties to maximize customer value.

Qualifications

• Experience in customer service, administration, business, or a related field.
• 1 to 3 years of experience in customer service, administration, coordination, or a similar role.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office applications, ERP or CRM.
• Bilingual (English and Spanish) – Asset.
• Experience in an industrial, equipment, dealership, or mechanical environment – Asset.
• Experience promoting service programs, warranties, or value-added solutions – Asset.

Responsibilities

• Coordinate equipment sales files from accepted quotation to final delivery.
• Serve as the primary point of contact throughout the process.
• Keep customers informed through clear, proactive, and professional communication.
• Ensure a seamless onboarding experience when equipment is delivered.
• Respond to customer inquiries by phone and email.
• Support customers after delivery and ensure their ongoing satisfaction.
• Register equipment warranties and maintain accurate customer records.
• Act as a trusted resource for questions, follow-ups, and service recommendations.
• Schedule the first annual inspection at the time of delivery.
• Review customer fleets and identify upcoming maintenance needs.
• Proactively recommend maintenance plans, inspections, extended warranties, and spare-parts solutions.
• Help customers reduce downtime and maximize equipment performance.
• Collaborate closely with sales, service, parts, and administrative teams.
• Coordinate transportation and delivery logistics.
• Ensure files, warranties, inspections, and follow-ups are properly documented.
• Maintain accurate information within ERP, CRM, and SharePoint systems.
• Identify opportunities to provide additional value to customers.
• Promote service plans, inspections, extended warranties, and parts packages.
• Support customer retention through proactive follow-up and solution-based recommendations.

Job description

• Discover Norvex
• Our team
• Events and trade shows
• Donations and sponsorships

Be the Connection Behind Every Customer Success Story.

Every machine delivered represents a customer's investment, productivity, and trust. Behind every successful delivery is a professional who ensures that every detail is coordinated, every question is answered, and every customer feels supported from day one.

We're looking for a Customer Service Representative (CSR) who thrives on organization, communication, and creating exceptional customer experiences. If you enjoy building relationships and being the person customers can count on, we'd love to meet you.

Your contribution to the company’s success will include, but is not limited to, the following tasks:

Guide Customers Through Their Journey

• Coordinate equipment sales files from accepted quotation to final delivery.
• Serve as the primary point of contact throughout the process.
• Keep customers informed through clear, proactive, and professional communication.
• Ensure a seamless onboarding experience when equipment is delivered.

Build Long-Term Customer Relationships

• Respond to customer inquiries by phone and email.
• Support customers after delivery and ensure their ongoing satisfaction.
• Register equipment warranties and maintain accurate customer records.
• Act as a trusted resource for questions, follow-ups, and service recommendations.

Help Customers Protect Their Investment

• Schedule the first annual inspection at the time of delivery.
• Review customer fleets and identify upcoming maintenance needs.
• Proactively recommend maintenance plans, inspections, extended warranties, and spare‑parts solutions.
• Help customers reduce downtime and maximize equipment performance.

Coordinate Behind-the-Scenes Operations

• Collaborate closely with sales, service, parts, and administrative teams.
• Coordinate transportation and delivery logistics.
• Ensure files, warranties, inspections, and follow-ups are properly documented.
• Maintain accurate information within ERP, CRM, and SharePoint systems.

Contribute to Business Growth

• Identify opportunities to provide additional value to customers.
• Promote service plans, inspections, extended warranties, and parts packages.
• Support customer retention through proactive follow‑up and solution‑based recommendations.
• Help achieve departmental and company growth objectives.

What We Are Looking For In Our Future Colleague

• Experience in customer service, administration, business, or a related field.
• 1 to 3 years of experience in customer service, administration, coordination, or a similar role.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office applications, ERP or CRM.
• Bilingual (English and Spanish) – Asset.
• Experience in an industrial, equipment, dealership, or mechanical environment – Asset.
• Experience promoting service programs, warranties, or value‑added solutions – Asset.

Salary and benefits

Annual compensation based on experience, starting at $60 200

What You Can Expect From Your New Team

• Group insurance 100% paid for employees and 50% for dependants.
• A pleasant work environment with a good sense of camaraderie and a management style based on respect, trust and collaboration.
• Clothing provided.
• Professional development and product training.
• Opportunities for advancement in a context of growth and expansion.

Why Norvex?

Because we believe great companies are built by great people. You'll have the opportunity to grow your skills, share your ideas, and make a meaningful contribution every day.