Customer Service Rep

Redi Bag; Centralia (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Redi Bag in Centralia, Washington is seeking a Customer Service Representative to provide accurate, professional support and manage customer inquiries. You will serve as the primary contact for order management and issue resolution, facilitating a positive experience for customers while collaborating with internal teams. The ideal candidate has 1-3 years of experience, excellent communication skills, and strong attention to detail. This role is in an office environment and involves multiple customer interaction channels.

Qualifications

• 1-3 years of customer service or related experience is required.
• Strong communication skills, both verbal and written, are essential.
• Ability to multitask effectively in a fast-paced environment.

Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and other channels.
• Process customer orders accurately and in a timely manner.
• Resolve customer issues, complaints, and service concerns.

Skills

Customer focus

Communication skills

Problem-solving

Attention to detail

Time management

Education

High school diploma or equivalent

Associate or bachelor’s degree

Tools

Microsoft Office

ERP/CRM systems

Job description

Description

The NorPlex Customer Service Representative is responsible for providing responsive, accurate, and professional support to customers. This role serves as the primary point of contact for order management, issue resolution, and general inquiries, ensuring a positive customer experience and supporting overall business performance.

Requirements

Key Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and/or other communication channels
• Process customer orders accurately and in a timely manner
• Provide order status updates, shipping information, and product details
• Resolve customer issues, complaints, and service concerns with professionalism and urgency
• Coordinate with internal teams (sales, production, shipping, and logistics) to ensure customer needs are met
• Maintain accurate customer records, order data, and communication logs in the system
• Identify and elevate complex issues when necessary
• Support continuous improvement efforts in customer service processes
• Ensure adherence to company policies, procedures, and service standards

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 1–3 years of customer service or related experience (manufacturing or distribution environment preferred)
• Strong communication skills (verbal and written)
• Excellent problem-solving and conflict-resolution abilities
• High attention to detail and accuracy in data entry
• Ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office and ERP/CRM systems (preferred)

Core Competencies

• Customer focus and responsiveness
• Accountability and follow-through
• Team collaboration
• Time management and prioritization
• Professionalism under pressure

Work Environment

This role is typically performed in an office or plant-adjacent environment with regular interaction across operations, sales, and logistics teams.