Bilingual Customer Service & Terminal Attendant

Conexiones Tornado; West Memphis (AR); On-site; USD 19,000 - 28,000; Full time

Job summary

Conexiones Tornado is seeking a Customer Service Representative / Station Attendant in West Memphis, AR. The role focuses on delivering excellent passenger service, handling inquiries, and processing ticket sales in a fast-paced environment.

The ideal candidate communicates in English and Spanish, maintains professionalism, and supports daily terminal operations with a positive attitude and strong service mindset.

Qualifications

• Bilingual proficiency in English and Spanish required.
• Strong customer service and interpersonal skills expected.
• Ability to work independently and as part of a team.
• Basic computer skills and typing.
• Stand/walk/lift luggage as required.

Responsibilities

• Provide outstanding customer service to passengers, visitors, and partners.
• Answer inquiries about destinations, schedules, fares, directions, and services.
• Handle complaints professionally and resolve issues.
• Sell tickets via phone, internet, and in person.
• Operate POS devices and handle cash/credit card transactions.
• Maintain relationships with partner agencies and vendors.
• Greet visitors and assist with arrivals.
• Assist passengers with luggage loading/unloading.

Skills

Bilingual English/Spanish

Customer service

Interpersonal skills

Teamwork

Basic computer skills

Education

High School Diploma or GED

Tools

Cash registers

POS systems

Job description

Conexiones Tornado is seeking a Customer Service Representative / Station Attendant in West Memphis, AR. The role focuses on delivering excellent passenger service, handling inquiries, and processing ticket sales in a fast-paced environment.

The ideal candidate communicates in English and Spanish, maintains professionalism, and supports daily terminal operations with a positive attitude and strong service mindset.