Bilingual CSR & Administrative Clerk

Conexiones Tornado; McAllen (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Conexiones Tornado in McAllen, TX is seeking a full-time Customer Service Representative to deliver essential information to passengers, answer inquiries, and process tickets by phone, internet, and in person while upholding a high standard of service.

The role requires bilingual Spanish/English communication, a high school diploma or equivalent, and at least 1 year of related experience, with responsibilities including cash handling, sales reporting, and coordinating with partner agencies.

Qualifications

• 1 year of job-related experience.
• Bilingual Spanish/English.
• High school diploma or equivalent.

Responsibilities

• Call customers to advise about changes or cancellations of scheduled runs.
• Responds to client inquiries with outstanding customer service.
• Responsible for cash management and compliance.
• Operates cash register and/or credit card equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.
• Responsible for closing the terminal including preparation of cash bank deposits, sales report and depositing in safe box.
• Maintains a professional working relationship with partnering retail agencies.
• Completion of required documentation for transactions made with partnering retail agencies.
• Daily accurate reporting of tickets sold and cash collected.
• Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.
• Greeting visitors while following procedures in notifying employees or departments the visitor/vendor is requesting to see.
• Utilize good judgment when confronted with the resolution of both internal and external conflict.
• Responsible for money transfer transactions
• Assist customers with luggage ID tags and transfer to luggage compartment
• Other duties as assigned.

Skills

Bilingual Spanish/English

Education

High school diploma

Job description

Conexiones Tornado in McAllen, TX is seeking a full-time Customer Service Representative to deliver essential information to passengers, answer inquiries, and process tickets by phone, internet, and in person while upholding a high standard of service.

The role requires bilingual Spanish/English communication, a high school diploma or equivalent, and at least 1 year of related experience, with responsibilities including cash handling, sales reporting, and coordinating with partner agencies.