Bilingual On-site Customer Service Pro - English/Spanish

Uline; Kenosha (WI); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Bonuses

Paid holidays

Tuition assistance

On-site fitness center

Job summary

Uline in Kenosha, Wisconsin is seeking a bilingual Customer Service Representative to handle orders, answer questions, and support customers across phone, email and chat. This on-site role offers growth potential and comprehensive training.

You must be fluent in English and Spanish, with strong problem-solving and communication skills. Prior customer service experience is a plus, and Uline provides training to get you started. Competitive pay and benefits are included.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Excellent problem-solving, listening, and communication skills.
• Prior customer service experience is a plus, but we provide training.
• Bilingual English/Spanish — fluent in both verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving

Listening skills

Communication skills

Customer service mindset

Bilingual English/Spanish

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Uline in Kenosha, Wisconsin is seeking a bilingual Customer Service Representative to handle orders, answer questions, and support customers across phone, email and chat. This on-site role offers growth potential and comprehensive training.

You must be fluent in English and Spanish, with strong problem-solving and communication skills. Prior customer service experience is a plus, and Uline provides training to get you started. Competitive pay and benefits are included.