Bilingual Customer Service Team Lead (English/Spanish)

Uline; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Multiple bonus programs

Paid holidays and generous paid time

Tuition Assistance Program

On-site fitness center

Café with affordable daily meals

Job summary

Uline in Kenosha, WI is seeking a Bilingual Customer Service Team Lead to coach and empower representatives for fast, friendly, customer-focused experiences. The role is on-site with significant growth potential within a 45+ year-old company known for stability and strong benefits.

Pay ranges from $33 to $38 per hour, with opportunities for bonuses and career advancement. The team emphasizes policy updates, training, and ongoing performance coaching in a collaborative environment.

Qualifications

• 3+ years of customer service experience.
• 2+ years in a leadership/supervisory role (preferred).
• Bilingual English/Spanish, fluent in spoken and written forms.
• High school diploma or equivalent (Bachelor's degree preferred).
• Effective communication skills.

Responsibilities

• Coach and develop Bilingual Customer Service Representatives in product knowledge, policies and procedures and performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates and training.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Leadership experience

Customer service

Bilingual English/Spanish

Communication skills

Education

High School diploma or equivalent

Bachelor's degree (preferred)

Job description

Uline in Kenosha, WI is seeking a Bilingual Customer Service Team Lead to coach and empower representatives for fast, friendly, customer-focused experiences. The role is on-site with significant growth potential within a 45+ year-old company known for stability and strong benefits.

Pay ranges from $33 to $38 per hour, with opportunities for bonuses and career advancement. The team emphasizes policy updates, training, and ongoing performance coaching in a collaborative environment.