Bilingual Customer Service Team Lead - Coach and Mentor

ViaPlus; Austin (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

ViaPlus is seeking a Customer Service Lead in Austin, Texas. This role involves guiding a team to provide timely service, resolving complaints, and ensuring staff are trained properly.

The ideal candidate will have a high school diploma, two years of related experience, excellent communication skills, and the ability to work in a fast-paced environment. Bilingual Spanish is a plus. Join us to make a difference in customer service for the transportation industry.

Qualifications

• Ability to work well with others as a team.
• Ability to deal with difficult customers.
• Strong communication skills required.
• Compassion and empathy for customers.

Responsibilities

• Direct and communicate with employees for customer service.
• Resolve complaints regarding billing or services.
• Assist with recruitment and staff scheduling.
• Monitor and evaluate CSR performance.

Skills

Teamwork

Customer service skills

Communication skills

Phone etiquette

Detail-oriented

Interpersonal skills

Education

High school diploma or GED

Two years related experience

Bilingual Spanish

Tools

Microsoft Office

Data entry skills

Job description

ViaPlus is seeking a Customer Service Lead in Austin, Texas. This role involves guiding a team to provide timely service, resolving complaints, and ensuring staff are trained properly.

The ideal candidate will have a high school diploma, two years of related experience, excellent communication skills, and the ability to work in a fast-paced environment. Bilingual Spanish is a plus. Join us to make a difference in customer service for the transportation industry.