Bilingual Customer Service Supervisor — Lead & Elevate Team

Progressive Leasing; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Progressive Leasing is hiring a Supervisor, Bilingual Customer Service to enhance operational excellence. This role involves leading a team, providing support, and addressing escalated issues. Ideal candidates should have supervisory experience and strong communication skills, with a preference for bilingual proficiency in Spanish.

Join a diverse workplace dedicated to inclusion and opportunity. If you enjoy motivating teams and contributing to customer satisfaction, we encourage you to apply!

Qualifications

• Experience as a Supervisor, Team Lead or Operations Trainer.
• Minimum of six months internal tenure preferred.
• Ability to calculate figures such as discounts, interest, commissions, etc.

Responsibilities

• Lead and train Customer Service Team to achieve results.
• Monitor calls and provide performance evaluations.
• Address escalated complaints and resolve problems.

Skills

Excellent communication skills

Strong proficiency with Microsoft Office

Strong interpersonal skills

Bilingual - Spanish speaking

Job description

Progressive Leasing is hiring a Supervisor, Bilingual Customer Service to enhance operational excellence. This role involves leading a team, providing support, and addressing escalated issues. Ideal candidates should have supervisory experience and strong communication skills, with a preference for bilingual proficiency in Spanish.

Join a diverse workplace dedicated to inclusion and opportunity. If you enjoy motivating teams and contributing to customer satisfaction, we encourage you to apply!