Bilingual Call Center Pro (English/Spanish) — Remote

Valor Intelligent Processing, LLC; Austin (TX); Remote; USD 23,419 - 26,174; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Career Growth Opportunities

Job summary

Valor Intelligent Processing, LLC is hiring Bilingual Call Center Representatives in Austin, Texas. This role supports diverse client projects and requires fluency in English and Spanish. You will troubleshoot issues, build customer relationships, and upsell services while delivering exceptional service.

Ideal candidates are highly motivated, have strong communication skills, and are able to work a flexible schedule. Compensation starts at $17.00 - $19.00 per hour, with additional benefits and opportunities for growth.

Qualifications

• Fluent in both spoken and written English and Spanish.
• Excellent communication, organization, and problem-solving abilities.
• Ability to work scheduled shifts, including weekends and holidays.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Listen actively to understand customer needs.
• Escalate complex issues to supervisors when necessary.

Skills

Fluent in English and Spanish

Customer-first mindset

Strong typing skills (20+ WPM)

Excellent communication skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Valor Intelligent Processing, LLC is hiring Bilingual Call Center Representatives in Austin, Texas. This role supports diverse client projects and requires fluency in English and Spanish. You will troubleshoot issues, build customer relationships, and upsell services while delivering exceptional service.

Ideal candidates are highly motivated, have strong communication skills, and are able to work a flexible schedule. Compensation starts at $17.00 - $19.00 per hour, with additional benefits and opportunities for growth.