Bilingual Customer Service Team Leader (P&C Licensed)

UniVista Insurance Services; Harlingen (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

UniVista Insurance Services is seeking a motivated Team Leader for their Texas location. The ideal candidate will lead a team of Customer Service Representatives, ensuring productivity and support. Responsibilities include coaching, real-time support, and fostering a positive work environment. Qualifications include a high school diploma, 2 years of experience in customer service, a P&C license, and bilingual proficiency in English and Spanish is preferred. This position offers a chance to develop leadership skills in a fast-paced environment.

Qualifications

• Minimum of 2 years in a customer service or call center environment.
• Prior leadership or supervisory experience.
• Active P&C (Property & Casualty) license required.
• Strong ability to multitask and manage time effectively.

Responsibilities

• Supervise, coach, and motivate a team of Customer Service Representatives.
• Provide real-time support and guidance to team members.
• Conduct regular one-on-one meetings and performance reviews.
• Assist with training new hires and provide continuous learning.
• Monitor daily team activities to ensure high levels of customer satisfaction.

Skills

Customer service

Leadership

Bilingual proficiency (English and Spanish)

Verbal and written communication

Problem-solving

Education

High school diploma or equivalent

Associate or Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

UniVista Insurance Services is seeking a motivated Team Leader for their Texas location. The ideal candidate will lead a team of Customer Service Representatives, ensuring productivity and support. Responsibilities include coaching, real-time support, and fostering a positive work environment. Qualifications include a high school diploma, 2 years of experience in customer service, a P&C license, and bilingual proficiency in English and Spanish is preferred. This position offers a chance to develop leadership skills in a fast-paced environment.