Bilingual Customer Service Specialist - Spanish/English (Paint)

The Sherwin-Williams Company; Eagan (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Flexible Spending Accounts (FSAs)

Paid time off and leave

Job summary

The Sherwin-Williams Company is seeking a full-time Customer Service Specialist in the Eagan, MN area. The role involves assisting walk-in and phone customers, recommending Sherwin-Williams products, and ensuring satisfaction while meeting store sales goals.

Starting pay is $19.85 per hour. Benefits include health coverage, FSAs, disability, retirement options, and generous paid time off. Ability to lift up to 70 lbs and work evenings/weekends is required.

Qualifications

• Must be at least eighteen years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work all scheduled hours, including evenings and weekends.
• If internal to Sherwin-Williams, must have a
• If internal to Sherwin-Williams, you must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Valid driver's license

Tinting equipment

Job description

The Sherwin-Williams Company is seeking a full-time Customer Service Specialist in the Eagan, MN area. The role involves assisting walk-in and phone customers, recommending Sherwin-Williams products, and ensuring satisfaction while meeting store sales goals.

Starting pay is $19.85 per hour. Benefits include health coverage, FSAs, disability, retirement options, and generous paid time off. Ability to lift up to 70 lbs and work evenings/weekends is required.