Bilingual Customer Service Specialist (Spanish/English)

Keany Produce & Gourmet; Landover (MD); On-site; USD 33,000 - 52,000; Full time

Job summary

Keany Produce & Gourmet, a family-owned regional distributor, seeks a Bilingual Customer Service Representative for its on-site team in Landover, MD. You will handle inbound calls, assist with orders and delivery questions, and ensure accurate entry of customer data into internal systems.

Fluency in English and another language (Spanish preferred) plus experience in fast-paced environments will help you coordinate with sales, warehouse, and drivers to resolve issues promptly and maintain high

Qualifications

• Strong skills in customer service, support and satisfaction.
• Ability to manage customer experience and work well in a customer service role.
• Fluency in English and another language (Spanish preferred).
• Experience in call centers, distribution, logistics or foodservice is beneficial.

Responsibilities

• Handle inbound customer calls and inquiries.
• Assist with order placement, adjustments, and delivery questions.
• Ensure accurate entry of customer information into internal systems.
• Coordinate with sales, warehouse and drivers to resolve issues promptly.
• Monitor customer accounts for service needs and improve the customer experience.
• Follow up on open items and support Keany’s commitment to quality and timely service.

Skills

Customer service

Customer support

Customer satisfaction

Multitasking

Problem solving

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

Order entry systems

Basic computer applications

Telephone systems

Job description

Keany Produce & Gourmet, a family-owned regional distributor, seeks a Bilingual Customer Service Representative for its on-site team in Landover, MD. You will handle inbound calls, assist with orders and delivery questions, and ensure accurate entry of customer data into internal systems.

Fluency in English and another language (Spanish preferred) plus experience in fast-paced environments will help you coordinate with sales, warehouse, and drivers to resolve issues promptly and maintain high