Bilingual Customer Service Rep (EN/ES)

Spectrum Foods Inc.; Landover (MD); On-site; USD 54,443,000 - 57,308,000; Full time

Job summary

Spectrum Foods Inc. in Landover, MD is hiring a Customer Service Representative to be the front line of our support team. You will respond to emails, process orders, and help grow company sales with a customer-first approach.

You’ll learn Spectrum’s products and policies during training and use critical thinking to resolve issues, delivering a best-in-class customer experience across channels. Bilingual English/Spanish required.

Qualifications

• Associate degree preferred; candidates with less education may be considered.
• Minimum 1 year of Customer Service and Support experience.
• Excellent verbal and written communication; strong listening skills.
• Strong problem-solving and analytical abilities; extreme attention to detail.
• Ability to work independently and manage multiple priorities.
• Bilingual in English and Spanish is required.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers across channels.
• Know our catalog of products to answer questions and recommend items.
• Acknowledge and resolve customer complaints promptly and efficiently.
• Process orders and requests.
• Communicate and coordinate with colleagues as necessary.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem solving

Attention to detail

Multitasking

Independent worker

Education

Associate degree preferred

Job description

Spectrum Foods Inc. in Landover, MD is hiring a Customer Service Representative to be the front line of our support team. You will respond to emails, process orders, and help grow company sales with a customer-first approach.

You’ll learn Spectrum’s products and policies during training and use critical thinking to resolve issues, delivering a best-in-class customer experience across channels. Bilingual English/Spanish required.