Bilingual Customer Service Representative

Keany Produce & Gourmet; Landover (MD); On-site; USD 33,000 - 52,000; Full time

Job summary

Keany Produce & Gourmet, a family-owned regional distributor, seeks a Bilingual Customer Service Representative for its on-site team in Landover, MD. You will handle inbound calls, assist with orders and delivery questions, and ensure accurate entry of customer data into internal systems.

Fluency in English and another language (Spanish preferred) plus experience in fast-paced environments will help you coordinate with sales, warehouse, and drivers to resolve issues promptly and maintain high

Qualifications

• Strong skills in customer service, support and satisfaction.
• Ability to manage customer experience and work well in a customer service role.
• Fluency in English and another language (Spanish preferred).
• Experience in call centers, distribution, logistics or foodservice is beneficial.

Responsibilities

• Handle inbound customer calls and inquiries.
• Assist with order placement, adjustments, and delivery questions.
• Ensure accurate entry of customer information into internal systems.
• Coordinate with sales, warehouse and drivers to resolve issues promptly.
• Monitor customer accounts for service needs and improve the customer experience.
• Follow up on open items and support Keany’s commitment to quality and timely service.

Skills

Customer service

Customer support

Customer satisfaction

Multitasking

Problem solving

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

Order entry systems

Basic computer applications

Telephone systems

Job description

Company Description

Keany Produce & Gourmet is a family-owned regional distributor that has grown steadily since 1978 by prioritizing fairness, personal attention, and strong relationships with customers, growers, and team members. The company operates two world-class facilities in Landover, MD and Richmond, VA, supported by a modern fleet of refrigerated trucks serving MD, VA, NC, PA, DE, and Washington, DC. Keany is known for its focus on local, peak-season sourcing, rigorous quality inspections, and an extensive “Keany Kuts” program offering a broad range of custom-prepared produce. The company also provides flexible distribution and customer service hours, sustainable practices, and a diverse product line including fresh produce, dairy, seasonal, and gourmet items. Keany’s culture emphasizes going the extra mile and delivering on every detail for its customers.

Role Description

The Bilingual Customer Service Representative is a full-time, on-site role based in Landover, MD. This role is responsible for handling inbound customer calls and inquiries, assisting with order placement, adjustments, and delivery questions, and ensuring accurate entry of customer information into internal systems. The representative will communicate clearly in English and another language, support customers with product availability and service options, and coordinate with sales, warehouse, and drivers to resolve issues promptly. Daily tasks include maintaining a high level of professionalism, monitoring customer accounts for service needs, and contributing to continuous improvement of customer experience. The role also involves proactively addressing concerns, following up on open items, and supporting Keany’s commitment to quality, reliability, and timely service.

Qualifications

• Candidates should possess strong skills in customer service, customer support, and customer satisfaction.


• Candidates should possess skills related to managing customer experience and working effectively in customer service representative roles.


• Fluency in English and another language (Spanish preferred or as required by business needs) with clear verbal and written communication skills.


• Previous experience in a call center, distribution, logistics, or foodservice environment is beneficial.


• Proficiency with basic computer applications, order entry systems, and telephone systems.


• Ability to multitask, prioritize, and remain calm and solutions-focused in a fast-paced setting.


• Strong problem-solving skills, attention to detail, and a collaborative approach to working with cross-functional teams.


• High school diploma or equivalent required; additional education in business, communications, or related fields is a plus.