Bilingual Administrative Assistant (English/Spanish) - Customer Service

BTG Solutions Inc; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Dental insurance

Vision insurance

A waiting period may apply

Job summary

BTG Solutions Inc is seeking a full-time Bilingual Administrative Assistant (Customer Service) in Florida. The role involves handling calls from the USA and Latin America, processing exchanges and refunds, and supporting daily administrative tasks.

The ideal candidate will be bilingual in English and Spanish, with strong organizational, communication, and computer skills, including Word and Excel. Location is on-site in Florida with regular Monday–Friday hours.

Qualifications

• Excellent verbal and written communication in English and Spanish
• Strong organizational and time-management abilities
• Experience with standard office procedures and equipment
• Proficient in Microsoft Word and Excel

Responsibilities

• Answer and route inbound calls from USA and Latin America with courtesy and accuracy
• Process exchanges and refunds according to policies
• Handle customer complaints or disputes following procedures
• Perform data entry and research
• Coordinate team meetings and company events
• Maintain a clean and organized workspace
• Assist team members with other office tasks as designated

Skills

Multitasking

Time-management

Customer service

Verbal communication

Written communication

Organizational skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

BTG Solutions Inc is seeking a full-time Bilingual Administrative Assistant (Customer Service) in Florida. The role involves handling calls from the USA and Latin America, processing exchanges and refunds, and supporting daily administrative tasks.

The ideal candidate will be bilingual in English and Spanish, with strong organizational, communication, and computer skills, including Word and Excel. Location is on-site in Florida with regular Monday–Friday hours.