Bilingual Paint & Customer Experience Specialist

Sherwin-Williams; Roanoke (TX); On-site; USD 32,000 - 38,000; Full time

Job summary

Sherwin‑Williams seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend solutions. You will resolve concerns promptly and stay updated on product features while upholding store quality and visual standards.

The role emphasizes excellent customer service, meeting sales goals, and handling transactions with accuracy. Flexibility for evenings and weekends and English/Spanish proficiency are required.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal.
• If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

English language

Spanish language

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Driver's License

Job description

Sherwin‑Williams seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend solutions. You will resolve concerns promptly and stay updated on product features while upholding store quality and visual standards.

The role emphasizes excellent customer service, meeting sales goals, and handling transactions with accuracy. Flexibility for evenings and weekends and English/Spanish proficiency are required.