Bilingual Customer Service Specialist (Spanish/English)

Sherwin-Williams Co.; Arlington (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

Sherwin-Williams in Arlington, TX is seeking a Customer Service Specialist to assist customers in person and by phone, recommend products, and support sales goals. You will ensure satisfaction, handle transactions, stock shelves, tint and mix products, and maintain product knowledge.

Qualified candidates are 18+, legally eligible to work in the U.S., fluent in English and Spanish, with a valid driver's license and the ability to lift up to 70 lbs. Evening/weekend shifts may apply.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted driver's license.
• Ability to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams employees: rating at least 'meets expectations' (3).
• Internal Sherwin-Williams employees: completion of HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

English language

Spanish language

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Sherwin-Williams in Arlington, TX is seeking a Customer Service Specialist to assist customers in person and by phone, recommend products, and support sales goals. You will ensure satisfaction, handle transactions, stock shelves, tint and mix products, and maintain product knowledge.

Qualified candidates are 18+, legally eligible to work in the U.S., fluent in English and Spanish, with a valid driver's license and the ability to lift up to 70 lbs. Evening/weekend shifts may apply.