Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Garland (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company in Garland, TX is seeking a Customer Service Specialist to assist customers in person and by phone, determine needs, and present suitable products and services. You will process sales transactions, tint and mix products as needed, and help meet monthly, quarterly, and yearly sales goals while maintaining high standards of store presentation.

Requirements include English and Spanish literacy, a valid driver’s license, the ability to lift up to 50 lb regularly, and

Qualifications

• Must have strong customer service skills and communication abilities.
• Ability to read and follow policies and procedures accurately.
• Proficient in handling cash and processing transactions.
• Prior experience in retail or paint/supply environment is a plus.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Bilingual English/Spanish

Customer service

Cash handling

Education

High School Diploma

Job description

The Sherwin-Williams Company in Garland, TX is seeking a Customer Service Specialist to assist customers in person and by phone, determine needs, and present suitable products and services. You will process sales transactions, tint and mix products as needed, and help meet monthly, quarterly, and yearly sales goals while maintaining high standards of store presentation.

Requirements include English and Spanish literacy, a valid driver’s license, the ability to lift up to 50 lb regularly, and