Bilingual Customer Service Specialist - Remote After Training

Amerit Consulting

Sacramento (CA)

Hybrid

USD 28,000 - 30,000

Part time

3 days ago

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Job summary

Amerit Consulting is seeking a Bilingual Customer Service Representative for a US Fortune 1000 client in Rancho Cordova, CA. The role begins with on-site training, with a plan to work remotely after training; hours are Monday to Friday, 9:00 am–6:00 pm PST.

Qualifications include a HS diploma or GED and at least one year in customer service. Fluency in English plus Armenian, Cantonese, Farsi, Korean, Mandarin, Japanese, Thai, Laotian, Vietnamese or Ukrainian is required.

Qualifications

HS diploma or GED required.
At least 1 year of customer service experience.
Basic computer literacy and ability to learn new software quickly.
Able to work in a fast-paced, deadline-driven environment.

Responsibilities

Assist and educate Medi-Cal beneficiaries by selecting a managed health care plan.
Maintain a positive, empathetic, and professional attitude toward customers.
Respond promptly to customer inquiries.
Communicate with customers through various channels.
Acknowledge and resolve customer complaints.
Coordinate with colleagues as necessary.
Provide feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.