Bilingual Customer Service Representative - Remote (California Residents Only)

Amerit Consulting; Long Beach (CA); Remote; USD 21,000 - 30,000; Full time

Job summary

Amerit Consulting, a U.S. Fortune 1000 staffing firm, is seeking a Bilingual Customer Service representative for a 100% remote role based in California. You will handle high-volume inbound calls and navigate multiple systems while protecting healthcare information. The position starts November 16, 2026, pays $18.83 per hour on W2, and runs for 6+ months with potential to extend or convert to full-time. Training lasts five weeks with no time off, and you must be authorized to work in the USA.

Qualifications

• High School Diploma or GED.
• High-volume call center experience.
• Minimum typing speed of 30–35 WPM.
• Proficiency with Microsoft Office.
• Strong verbal and written communication skills.
• Strong critical-thinking and problem-solving abilities.
• Ability to effectively navigate multiple computer systems/applications.

Responsibilities

• Handle a high volume of inbound customer service calls.
• Navigate multiple computer applications and systems while assisting customers.
• Handle complex calls using critical thinking and problem-solving skills.
• Provide professional and effective customer service.
• Work efficiently with dual monitors and multiple software applications.
• Maintain reliable attendance and adhere to scheduled working hours.
• Protect confidential and sensitive healthcare information.

Skills

High-volume call center experience

Typing 30–35 WPM

Microsoft Office

Verbal and written communication

Critical thinking and problem solving

Navigate multiple systems

Education

High School Diploma or GED

Job description

Our client, is a U.S. Fortune 1,000 company and a major process services provider to government health and human services agencies in the United States seeks a Bilingual Customer Service representative.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

*************************************************************************

**100% REMOTE – CALIFORNIA CANDIDATES ONLY

**Pay Rate: $18.83/hr on W2

**Duration: 6+ months, with potential for extension/conversion to FTE

**Start Date: November 16, 2026

**Location: 100% Remote – Candidate must be based in California

**Equipment: Provided by client

**Work Schedule: Schedules will be assigned between 7:00 AM and 1:30 PM Pacific, Monday–Friday.

**Mandatory Training – First 5 Weeks:

• No time off is permitted during the 5-week training period.

Key Responsibilities

• Handle a high volume of inbound customer service calls.
• Navigate multiple computer applications and systems while assisting customers.
• Handle complex calls using critical thinking and problem-solving skills.
• Provide professional and effective customer service.
• Work efficiently with dual monitors and multiple software applications.
• Maintain reliable attendance and adhere to scheduled working hours.
• Protect confidential and sensitive healthcare information.

Required Qualifications

• High School Diploma or GED.
• High-volume call center experience.
• Minimum typing speed of 30–35 WPM.
• Proficiency with Microsoft Office.
• Strong verbal and written communication skills.
• Strong critical-thinking and problem-solving abilities.
• Ability to effectively navigate multiple computer systems/applications.

Preferred Experience

• Behavioral Health experience.
• Insurance or claims processing experience.

Remote Work Requirements

Because this position involves handling confidential healthcare information:

• High-speed wired internet is required.
• Wi-Fi/wireless internet is not permitted.
• A reliable, professional home-office environment is required.
• Camera must be on during training/work activities when required, including attendance calls.
• Business-casual dress is required during working hours.
• Equipment will be provided by the client.

***************************************************************************

I’d love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you’re looking for rewarding employment and a company that puts its employees first, we’d like to work with you.

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.