Remote Bilingual Customer Service Rep in Rancho Cordova, CA

Amerit Consulting; Sacramento (CA); Hybrid; USD 28,000 - 30,000; Part time

Job summary

Amerit Consulting is seeking a Bilingual Customer Service Representative for a US Fortune 1000 client in Rancho Cordova, CA. The role begins with on-site training, with a plan to work remotely after training; hours are Monday to Friday, 9:00 am–6:00 pm PST.

Qualifications include a HS diploma or GED and at least one year in customer service. Fluency in English plus Armenian, Cantonese, Farsi, Korean, Mandarin, Japanese, Thai, Laotian, Vietnamese or Ukrainian is required.

Qualifications

• HS diploma or GED required.
• At least 1 year of customer service experience.
• Basic computer literacy and ability to learn new software quickly.
• Able to work in a fast-paced, deadline-driven environment.

Responsibilities

• Assist and educate Medi-Cal beneficiaries by selecting a managed health care plan.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills

Bilingual English + another language

Customer Service

Communication

Education

High School diploma or GED

Job description

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US,seeks an accomplished Bilingual Customer Service Rep in Rancho Cordova, CA.”

** LOCATION: Remote 11050 Olson Drive Suite 100, Rancho Cordova, CA, 95670| (Candidate must reside within 25 miles of Rancho Cordova, CA.)

** DURATION: 3 Months +

** WORK SCHEDULE: On-Site training: 4-5 weeks from 9:00 am - 6:00 pm PST - Once training is completed; staff will be sent home with equipment to work remotely.

Although remote work is “required”, applicants have the option to work in the office.

Project hours of operation: Monday to Friday, 9:00 am to 6:00 pm PST

** TRAINING: 4-5 Weeks

** START DATE: Sept 28, 2026

Pay Rate: $20.25/hr. W2

Note:

• Initial Training will be ONSITE, after training, they will work remotely until TBD.
• Bilingual fluency in English and one of these commonly spoken languages: Armenian, Cantonese, Farsi, Korean, Mandarin Japanese, Thai, Laotian, Vietnamese & Ukrainian.

ESSENTIAL JOB DUTIES:

• A Customer Service Specialist shall assist and educate Medi-Cal beneficiaries by selecting a managed health care plan.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

QUALIFICATIONS / REQUIREMENTS:

• Education: At least HS diploma / GED
• One year of experience in the field or related area.
• High School diploma, GED, or equivalent certification.
• Computer literacy with the ability to quickly learn new software programs.
• Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent.
• Excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously.Ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs.
• Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment.

NOTE: Candidates that are offered a position are required to pass pre-employment background screenings.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.