Bilingual Customer Service Specialist — On-Site & Growth

Uline; Braselton (GA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Tuition assistance

Job summary

Uline is seeking a bilingual Customer Service Representative for on-site work at our Georgia branch. You will process orders, answer product and shipping questions, and build strong customer relationships via phone, email, and chat.

The role includes training, growth opportunities, and a focus on delivering legendary service in a fast-paced environment. You will communicate with customers to provide solutions, navigate our website, and recommend the best Uline products to meet business needs.

Qualifications

• Bilingual (English / Spanish) fluent in both verbal and written forms.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train you.
• On-site employment at all locations.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert with training to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline is seeking a bilingual Customer Service Representative for on-site work at our Georgia branch. You will process orders, answer product and shipping questions, and build strong customer relationships via phone, email, and chat.

The role includes training, growth opportunities, and a focus on delivering legendary service in a fast-paced environment. You will communicate with customers to provide solutions, navigate our website, and recommend the best Uline products to meet business needs.