Bilingual Customer Support Specialist (English/Spanish)

Uline; Braselton (GA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% company match

Job summary

Uline, a family-owned company, is hiring a Bilingual Customer Service Representative at our Georgia Braselton branch. You will help customers with orders, product questions and pricing, building relationships across phone, email and chat.

We offer on-site shifts, comprehensive training, and pathways for growth. A focus on problem solving and clear communication supports our mission to deliver legendary service and solutions to our customers.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Bilingual in English and Spanish (written and verbal).
• Prior customer service experience is a plus, but training is provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual (English/Spanish)

Customer service

Problem solving

Communication skills

Education

High School Diploma or Equivalent; Bachelor's preferred

Job description

Uline, a family-owned company, is hiring a Bilingual Customer Service Representative at our Georgia Braselton branch. You will help customers with orders, product questions and pricing, building relationships across phone, email and chat.

We offer on-site shifts, comprehensive training, and pathways for growth. A focus on problem solving and clear communication supports our mission to deliver legendary service and solutions to our customers.